Welcome to our FAQS (Frequently asked questions) page. If you don’t find what you are looking for here, feel free to contact us with any questions you may have. We’ll be glad to help.
What is Same Day Shipping?
- Same Day Shipping (SDS) leaves our warehouse within 24 hours. This is expedited processing of your order and is not used towards your shipping & handling charges. This is NOT Overnight Shipping.
What is your standard processing time?
- 3-5 days from date of purchase.
Does your Topsy Turvy Kit come with plates?
Do you sell the stand to hang a Chandelier Cake?
What is the difference between your Upside Down & Chandelier Kits?
- The Upside Down kit is designed to rest on a flat surface or table while the Chandelier Kit is made to hang.
Do you get Cake Boards with Pro sets?
What is your return policy?
- We offer a Money Back Guarantee on almost every product we sell if all parts are returned unused and in their original packaging. Please call customer service within 7 days of receipt of your order at (772) 617-0129, to obtain an RMA number. (Return Merchandise Authorization) Returns must be received back within 30 days of purchase date. Some returns are subject to a restocking fee. Shipping charges are non-refundable. Custom orders are non-refundable.
Can all pieces be washed in the dishwasher?
- Yes. However they must be washed without hot water and hand dried. Heat will damage the HDPE Cake Boards.